Privacy Policy

Effective Date: 10-1-2023

The Maryland Center for Mediation, Counseling, and Coaching (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of our clients, visitors, and stakeholders. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services or access our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, address, phone number, and email address.
Date of birth, marital status, and family details (if applicable to services provided).
Financial information (for billing purposes).
Information related to the mediation, counseling, or coaching services you request.

b. Non-Personal Information

Browser type and device information.
Website usage data (e.g., pages visited, time spent on site).
Cookies and similar technologies (to improve user experience).

2. How We Use Your Information

We use the information collected to:

Provide mediation, counseling, and coaching services.
Manage client accounts and billing.
Respond to inquiries and provide customer support.
Ensure compliance with legal and regulatory requirements.
Improve our services and website functionality.

3. Information Sharing and Disclosure

We respect the confidentiality of your information and will not disclose it to third parties, except in the following circumstances:

With Your Consent: When you provide explicit consent to share information.
Legal Obligations: To comply with legal requirements or court orders.
Professional Collaboration: Sharing with professionals involved in your case (e.g., attorneys, financial advisors) when necessary and with your approval.
Service Providers: To trusted third-party vendors who assist us in delivering services (e.g., IT support, billing systems) under strict confidentiality agreements.

4. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure physical and electronic data storage.
Encrypted communications and transactions.
Regular security audits and staff training.

5. Your Rights

You have the right to:

Access, update, or correct your personal information.
Request the deletion of your information, subject to legal retention requirements.
Restrict or object to certain data processing activities.
Withdraw consent for data processing where applicable.

To exercise these rights, please contact us at Susan@MarylandMediation.Services.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. When no longer needed, information is securely deleted.

7. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware of such data collection, we will take immediate steps to delete it.

8. Cookies and Website Usage

Our website uses cookies to enhance user experience and analyze website traffic. You can manage or disable cookies through your browser settings. Note that disabling cookies may impact the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Maryland Center for Mediation, Counseling, and Coaching
420 Chinquapin Round Road, Annapolis Maryland 21401
Phone: 571-839-5301
Email: Susan@MarylandMediation.Services

Your trust is essential to us, and we are committed to safeguarding your privacy and confidentiality in all our interactions.

Page: Privacy Policy