Text Messaging Privacy Policy
Maryland Center for Mediation Counseling and Coaching, LLC
Effective Date: June 1, 2026
Purpose
Maryland Center for Mediation Counseling and Coaching, LLC (“MCMCC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Text Messaging Privacy Policy explains how we collect, use, and protect information when you choose to receive text messages from us.
Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from MCMCC, you consent to receive text messages related to:
- Appointment reminders
- Scheduling updates
- Service-related communications
- Coaching and mediation support information
- Administrative notifications
- Billing and payment reminders (when applicable)
- Other communications related to our services
Consent to receive text messages is not a condition of purchasing any services.
Information We Collect
When you enroll in our text messaging program, we may collect:
- Your name
- Mobile phone number
- Communication preferences
- Message content exchanged between you and our office
- Date, time, and status of messages sent and received
How We Use Your Information
We use your information to:
- Communicate regarding appointments and services
- Respond to inquiries and requests
- Provide customer support
- Improve our communications and services
- Comply with legal and regulatory requirements
Message Frequency
Message frequency may vary depending on your interactions with us and the services you receive.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier’s plan. MCMCC is not responsible for any fees charged by your mobile carrier.
Opting Out
You may opt out of receiving text messages at any time by replying:
STOP
After opting out, you will receive a confirmation message, and no further text messages will be sent unless you re-enroll.
For assistance, reply:
HELP
or contact us directly at:
Phone: 571-839-5301
Email: Susan@MarylandMediation.Services
Confidentiality and Security
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Please note that text messaging is not always a secure method of communication. While we strive to protect your information, we cannot guarantee the security of information transmitted via text message.
HIPAA Considerations
If you are receiving counseling or coaching services, please be aware that text messaging may not be fully secure. We encourage clients not to send sensitive personal, medical, or mental health information through text messages unless specifically directed by our office.
Information Sharing
We do not sell, rent, or share your mobile phone number or text messaging consent with third parties for marketing purposes.
We may share information with service providers that assist us in delivering text messages and operating our business, subject to confidentiality and security obligations.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Data Retention
We retain text messaging records only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Policy
We may update this Text Messaging Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
Contact Information
If you have questions about this Text Messaging Privacy Policy, please contact:
Maryland Center for Mediation Counseling and Coaching, LLC
100 Cathedral Street, Suite 7
571-839-5301
Susan@MarylandMediation.Services
Text Messaging Privacy Policy
Maryland Center for Mediation Counseling and Coaching, LLC
Effective Date: [Insert Date]
Purpose
Maryland Center for Mediation Counseling and Coaching, LLC (“MCMCC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Text Messaging Privacy Policy explains how we collect, use, and protect information when you choose to receive text messages from us.
Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from MCMCC, you consent to receive text messages related to:
- Appointment reminders
- Scheduling updates
- Service-related communications
- Coaching and mediation support information
- Administrative notifications
- Billing and payment reminders (when applicable)
- Other communications related to our services
Consent to receive text messages is not a condition of purchasing any services.
Information We Collect
When you enroll in our text messaging program, we may collect:
- Your name
- Mobile phone number
- Communication preferences
- Message content exchanged between you and our office
- Date, time, and status of messages sent and received
How We Use Your Information
We use your information to:
- Communicate regarding appointments and services
- Respond to inquiries and requests
- Provide customer support
- Improve our communications and services
- Comply with legal and regulatory requirements
Message Frequency
Message frequency may vary depending on your interactions with us and the services you receive.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier’s plan. MCMCC is not responsible for any fees charged by your mobile carrier.
Opting Out
You may opt out of receiving text messages at any time by replying:
STOP
After opting out, you will receive a confirmation message, and no further text messages will be sent unless you re-enroll.
For assistance, reply:
HELP
or contact us directly at:
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Confidentiality and Security
We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
Please note that text messaging is not always a secure method of communication. While we strive to protect your information, we cannot guarantee the security of information transmitted via text message.
HIPAA Considerations
If you are receiving counseling or coaching services, please be aware that text messaging may not be fully secure. We encourage clients not to send sensitive personal, medical, or mental health information through text messages unless specifically directed by our office.
Information Sharing
We do not sell, rent, or share your mobile phone number or text messaging consent with third parties for marketing purposes.
We may share information with service providers that assist us in delivering text messages and operating our business, subject to confidentiality and security obligations.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Data Retention
We retain text messaging records only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Policy
We may update this Text Messaging Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
“By providing your mobile number, you agree to receive text messages from Maryland Center for Mediation Counseling and Coaching, LLC regarding appointments, services, and account-related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent is not a condition of purchase. See our Privacy Policy for details.”
For SMS platform approval (Twilio, RingCentral, GoHighLevel, SimpleTexting, etc.), I also recommend adding this disclosure to your web forms:
“By providing your mobile number, you agree to receive text messages from Maryland Center for Mediation Counseling and Coaching, LLC regarding appointments, services, and account-related communications. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. Consent is not a condition of purchase. See our Privacy Policy for details.”
